Last updated: 12/15/2025
Introduction
Welcome to Souqio. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Information We Collect
Personal Information
- Name and contact information (email address, phone number, shipping address)
- Payment information (processed securely through Stripe)
- Account credentials when you create an account
- Order history and preferences
Usage Information
- Browsing behavior and search queries
- Device information and IP address
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Send marketing communications (with your consent)
- Detect and prevent fraud
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. This includes:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our site (Google Analytics)
- Marketing Cookies: Used to track conversions and show relevant ads (Meta Pixel)
- Preference Cookies: Remember your settings and preferences
You can manage your cookie preferences through our cookie consent banner or your browser settings.
Information Sharing
We may share your information with:
- Service Providers: Payment processors (Stripe), shipping companies, email service providers
- Analytics Partners: Google Analytics, Meta for business insights
- Legal Requirements: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure SSL encryption for data transmission
- Secure payment processing through Stripe
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@souqio.com
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is kept while your account is active, and order data is retained for 7 years for tax and legal purposes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@souqio.com
- Website: Contact form on souqio.com
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.